Fintech operations professional with 8+ years of experience across merchant onboarding, banking operations, compliance, risk management, and payment operations. I have worked with leading organizations — Unlimit, MobiKwik, PayU, Worldline, and HDFC Bank — managing end-to-end merchant onboarding, banking coordination, operational risk, and process optimization.
Scalable Processes
Building onboarding workflows that grow with your business
Operational Efficiency
Improving efficiency and reducing turnaround time
Merchant Experience
Driving seamless experiences in fast-paced fintech ecosystems
Core Expertise
Merchant Onboarding
End-to-end onboarding operations and lifecycle management across multiple acquirers
Banking & Acquirer Coordination
Managing banking partnerships and acquirer relationships for smooth operations
Risk & Compliance
Operational risk management, compliance governance, and escalation handling
Payment Gateway Operations
Payment operations and gateway management within fintech ecosystems
Process Automation
Operational excellence through automation tools and process governance
Stakeholder & Team Leadership
Leading cross-functional teams and managing stakeholder escalations
Key Achievements
Reduced Turnaround Time
Reduced onboarding turnaround time through process optimization initiatives.
Automation Tools
Built automation tools using Excel VBA to significantly reduce manual effort.
Multi-Acquirer Operations
Managed merchant onboarding and banking operations across multiple acquirers.
Enterprise Governance
Supported enterprise merchant onboarding and operational governance.
Cross-Functional Collaboration
Collaborated with cross-functional teams including Compliance, Legal, Product, and Banking Partners.
I believe efficient onboarding operations are critical to building scalable fintech businesses. My focus is always on balancing operational efficiency, compliance governance, merchant experience, and sustainable process improvement.
Let's Connect
Open to discussing opportunities in the following areas: